Duke Energy Ohio Offers New Customer Benefits; calls for a review of electricity distribution tariffs as it continues to network and improve service | Duke Energy


  • Recommends new features for residential customers, including dynamic hourly rates and free payments by credit card, debit card and electronic check.

  • Builds on a proven track record to reduce the frequency and duration of power outages and deliver more value, choice and convenience to customers.

CINCINNATI – Following the company’s continued investments to improve southwest Ohio’s electrical infrastructure and increase value for customers, Duke Energy Ohio today asked its state regulator, the Public Utilities Commission of Ohio to conduct a public review of the company’s electricity distribution rates and approve a rate adjustment.

Overall, the proposed adjustment represents an increase of approximately $ 55 million. If approved by the commission, average customer invoices would remain below the national average. The monthly electricity bill for a typical residential customer using 1,000 kilowatt-hours per month would increase by 3.86%, or less than 15 cents per day. Non-residential customers will also see impacts on the bill to varying degrees.

“We work hard every day to keep prices reasonable while continuing to make strategic, data-driven investments to improve reliability and protect our system from cyber threats and physical threats,” said Amy Spiller, president of Duke Energy Ohio /Kentucky. “And our customers benefit from high reliability, better service and better control of their energy consumption through our continuous improvements and investments in the network.

Increase reliability and provide more control, convenience and choice

Many of Duke Energy Ohio’s investments have focused on continuously building a self-optimizing, intelligent grid that automatically isolates problems and reroutes electricity to reduce the frequency and duration of power outages.

In addition, the company has installed advanced smart meters that allow customers to access more bill reduction tools; display detailed information about their energy consumption; easily sign up to receive usage alerts, outage notifications and personalized billing options; and more.

“We have been able to make these important and impactful investments and improvements, while reducing our O&M expenses,” said Spiller. “It is to the credit of the incredible focus of our employees on strategy and efficiency in the planning and execution of their work. “

New customer benefits offered

In today’s filing, Duke Energy Ohio is presenting various proposals to provide customers with more value, choice and convenience in their electrical service. These include:

  • Created a no-charge payment option for residential customers who want to pay their monthly utility bills with credit cards, debit cards or electronic checks. Currently, these customers must pay a fee of $ 1.50 at the time of transaction to use any of these payment methods. These fees are administered by a third-party payment processor.
  • Introducing a dynamic, improved, and easier-to-use hour-of-use pricing option that gives residential customers more opportunities to control their energy use and costs through the use of technology popular and emerging ones such as internet connected thermostats and electric vehicles. Simple behavioral changes, such as using dishwashing and laundry appliances only at night or on weekends, can also help lower bills due to the new plan’s shorter peak and discount periods.
  • Continue to make annual investments in the local electricity distribution system to enable other network improvement and modernization projects. Recent projects have increased the levels of safety, reliability and resiliency of Duke Energy Ohio’s system, resulting in, among other benefits, fewer and shorter customer outages. Ongoing and future plans include additional efforts designed to reduce the frequency and duration of blackouts and improvements that lay the foundation for the two-way energy flows needed to support emerging technologies such as rooftop solar power. , battery storage, electric vehicles and micro-grids.

Duke Energy Ohio, on file with its state regulator, is also proposing several changes to its lighting tariffs to allow for transitions and upgrades to more efficient appliances.

Helping customers in need

With many individuals and families struggling financially and struggling to pay their daily expenses and energy bills, Duke Energy Ohio continues to support its customers, connect them with available support, and offer tools and programs – including flexible payment plans – to help them manage their energy bills. .

The company contacts vulnerable residential customers with information about utility assistance administered by state agencies, as well as local nonprofit organizations in Greater Cincinnati. Additional resources can be found here: duke-energy.com/home/billing/special-assistance/need-help.

Separately, the company has provided more than $ 3.5 million in local grants since the start of the COVID-19 pandemic, with a focus on social justice and racial equity; businesses owned by women, veterans and minorities; nature; Workforce development; urban revitalization; and kindergarten to grade 12 education.

Further information and next steps

Today’s filing does not affect the electricity supply portion of customers’ bills or their ability to participate in the state’s Energy Choice Ohio program to choose an electricity supplier.

Duke Energy Ohio anticipates that the Ohio Public Utilities Commission will soon launch a detailed rate review process that will include hearings in Columbus as well as public hearings in the southwestern Ohio utility territory. Learn more about the process as well as how members of the public can participate.

Duke Energy Ohio, which serves more than 735,000 customers in parts of Adams, Brown, Butler, Clermont, Clinton, Hamilton, Montgomery and Warren counties in southwest Ohio, believes its regulator is will rule on the company’s claim by summer 2022, with rate adjustments taking effect shortly thereafter.

Additional information on Duke Energy Ohio’s request for a regulatory review of its electricity distribution rates is available at duke-energy.com/ohio-rates.

Duke Energy Ohio / Kentucky

Duke Energy Ohio / Kentucky, a subsidiary of Duke Energy, provides electricity service to approximately 870,000 residential, commercial and industrial customers in a 3,000 square mile service area, and natural gas service to approximately 542,000 customers .

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 7.9 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively have 51,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 27,500 people.

Duke Energy is implementing an aggressive clean energy strategy to create a smarter energy future for its customers and communities – with targets of at least 50% carbon reduction by 2030 and zero net carbon emissions by 2050. The company is one of the leading renewables in the United States. supplier, on track to own or purchase 16,000 megawatts of renewable energy capacity by 2025. The company is also investing in major power grid upgrades and expanding battery storage, and is exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune 2021’s “World’s Most Admired Companies” list and Forbes’ “America’s Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. Illumination from Duke Energy features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.

Media contact: Lee Freedman
Media line: 800.559.3853
Twitter: @DE_LeeF


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